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Shipping/Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

US:

We ship within the domestic US utilizing USPS First Class mail. Shipping times are generally 3-5 business days from Las Vegas, Nevada. Your order will generally ship by the next business day from when you place it. Suntegrity is closed on weekends and major US holidays.

When you place an order, the system will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. You can choose to upgrade your service to USPS Priority Mail or UPS Ground delivery. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

International:

Suntegrity is now offering trackable customer shipments to 27 countries* through First Class Postal Service. Our shipping charge is calculated based on the shipping weight of the order (which is subject to change periodically with postal rate changes). Our shipping charges DO NOT include any duties and/or taxes that may be charged in your country on the international shipment and payable on receipt of the package. The shipments are processed through our partner Globegistics using regular postal service and can take from 4-15 business days but generally are around 10 business days.

*Countries serviced: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Switzerland, Sweden and the UK.

Shipping Charge Table:                       Canada          ROW*

Samples (under 4 oz) -                      US $ 5.95       US $ 9.95
4-16oz (approx. 1 product)                US $ 9.95       US $14.95
16-32oz (approx. 2-3 products)         US $14.95      US $19.95
32-48oz (approx. 3-5 products)         US $19.95      US $26.95
48-64oz (approx. 5-6 products)         US $24.95      US $35.95
(excludes duties and taxes which are paid on receipt of the package)

Unfortunately shipments over 4 pounds (64 oz) cannot be achieved through this partner. If your shipment comes back as an error and you are shipping to one of the above mentioned countries, please contact us via email to review alternative shipment strategies. 

 

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