You may return new, unopened full size items within 30 days of delivery for a full refund (excluding: Lip Care products & Sample Sizes/Color Match Sets which are final sale and NOT returnable). We only pay the cost for return shipping if the return is a result of our error (i.e., you received an incorrect item). Shipping fees charged at original purchase will not be refunded on returned items and we will deduct the price of the original shipping from your refund if the product was purchased under a free shipping promotion.
Opened items are subject to either a 15% restock fee if a refund is requested or a store credit to be used on a future purchase.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly to confirm the item can be returned under the policy. Then ship the item back to us at: Suntegrity Skincare Returns, 2411 Tech Center Ct, Ste 104, Las Vegas, NV 89128.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please note that we send most full size products in a recyclable cardboard box to prevent damage to the product in shipping. Sometimes we use packing peanuts which are bio-degradable NOT Styrofoam or other toxic types. You may also notice that sometimes your package will arrive with the product wrapped in a silver wrap - this is called 'cool shield' and aids in keeping the product safe during excessively high or low temperatures. It helps protect the product during shipping and we always encourage our customers to track their packages with notifications to avoid products sitting in mailboxes for too long on arrival during hot/cold weather.
US Shipping (including Puerto Rico):
We ship within the domestic US utilizing USPS First Class mail. Shipping times are generally 3-5 business days from Las Vegas, Nevada. Your order will generally ship by the next business day from when you place it. Suntegrity is closed on weekends and major US holidays.
When you place an order, the system will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. You can choose to upgrade your service to USPS Priority Mail or UPS Ground delivery. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Suntegrity reserves the right to select Fedex 2day as an option to either USPS Priority or UPS Ground based on carrier rates and shipping timeframes.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Effective 9/14/2020, we are now shipping to Canada with First Class International Mail service. Please note that packages may take additional time to arrive (compared to past experience). Tracking will be provided and we request that you allow not less than 3 weeks as your expectation for the shipment (time will take 6-20 business days).
**NEW: Effective 6/4/21, we have restarted shipping to Australia, Hong Kong, Japan, Korea, Malaysia and Singapore through First Class Postal Service. Our shipping charge is calculated based on the weight of the order (which is subject to change periodically with postal rate changes). Our shipping charges DO NOT include any duties and/or taxes that may be charged in your country on the international shipment and payable on receipt of the package. The shipments are processed through a partner carrier using regular international postal service and can take from 6-20 business days but generally are around 10 business days.
All international shipments are sent to our carrier partner 1-2x per week. Please use the "Order Comments" box when placing an order to acknowledge that you agree to duties/taxes and your order will process more quickly - otherwise we will email to confirm you understand these charges may be accessed and wait for a response prior to shipping the order.
We are evaluating new shipping rules relevant to the UK/EU and are unable to reactivate that shipping until the impact and procedures are completed. If you are interested in ordering from this area, please email us directly with your address and the items you would like to purchase and we can quote options for you.