Suntegrity Return Policy
You may return any full-sized, unopened item(s) within 30 days of delivery for a full refund (Excludes: Lip Care products, Sample Sizes, Color Match Sets, opened Beauty Tools and opened Wellness Products which are FINAL SALE and NON-REFUNDABLE). Items that are returned opened must contain at least 75% of the product in order to be eligible for return/refund and are subject to a 15% restocking fee. The restocking fee is waived if the item(s) is exchanged for another product or refunded to a store credit. Suntegrity will only pay the cost of return shipping in the event that the return is a result of an error made by Suntegrity (i.e., you received an incorrect item). Shipping fees are non-refundable, and in the event that the order qualified for a free shipping promotion, the original shipping cost will be deducted from the refund if applicable.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly to confirm the item can be returned under the policy. The return shipping address is:
Suntegrity Skincare Returns
2411 Tech Center Ct
Ste 104
Las Vegas, NV 89128
Please include your name and the order number on a note with the shipment to allow for smooth processing.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Shipping
Please note that we send most full size products in a recyclable cardboard box to prevent damage to the product in shipping. Sometimes we use packing peanuts which are bio-degradable NOT Styrofoam or other toxic types. You may also notice that sometimes your package will arrive with the product wrapped in a silver wrap - this is called 'cool shield' and aids in keeping the product safe during excessively high or low temperatures. It helps protect the product during shipping and we always encourage our customers to track their packages with notifications to avoid products sitting in mailboxes for too long on arrival during hot/cold weather.
Route Package Protection: Route Package Protection is an insurance program we have implemented to safe guard your purchases. If your package is lost in transit or stolen, this program provides recourse, allowing for either a refund or a replacement package to be sent out by filing a quick and easy claim directly through Route. By opting out of Route Package Protection, you forfeit the ability to receive a refund or replacement package in the event the package is lost or stolen. You will need to work directly with the courier to locate and recover your purchase.
US Shipping (including Puerto Rico):
We ship within the domestic US utilizing USPS First Class mail. Shipping times are generally 3-5 business days from Las Vegas, Nevada. Your order will generally ship by the next business day from when you place it. Suntegrity is closed on weekends and major US holidays.
When you place an order, the system will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. You can choose to upgrade your service to USPS Priority Mail or UPS Ground or Fedex Express (2-3 days) delivery. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Suntegrity reserves the right to select Fedex 3day saver as an option to either USPS Priority or UPS Ground based on carrier rates and shipping timeframes.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International Shipping:
We offer shipping to Australia, Hong Kong, Japan, Korea, Malaysia and Singapore through First Class Postal Service. Our shipping charge is calculated based on the weight of the order (which is subject to change periodically with postal rate changes). Our shipping charges DO NOT include any duties and/or taxes that may be charged in your country on the international shipment and payable on receipt of the package. The shipments are processed through a partner carrier using regular international postal service and can take from 6-20 business days but generally are around 10 business days.
All international shipments are sent to our carrier partner 1-2x per week. Please use the "Order Comments" box when placing an order to acknowledge that you agree to duties/taxes and your order will process more quickly - otherwise we will email to confirm you understand these charges may be accessed and wait for a response prior to shipping the order.
Due to the ongoing Canada Postal Strike, we are no longer allowing purchases direct from Canada as of 11/29/2024. We recommend you try Amazon Canada for purchasing from Headwater Sales & Imports (our authorized import agent) or authorized vendors like Well.ca and Detox Market Canada.
We are evaluating new shipping rules relevant to the UK/EU and are unable to reactivate that shipping until the impact and procedures are completed. If you are interested in ordering from this area (or any other), please email us directly with your address and the items you would like to purchase and we can quote options for you. Additionally, if you prefer a more expedited international shipment, you can email us for a shipping quote with Fedex International (FICP service), we will need a list of the items and your full mailing address to provide the quote and then can provide an invoice for direct payment.
